Welcome To Our Support Center
The HomeActions Customer Support Center is designed to create “Raving Fans” and give you easy access to questions about the HomeActions platform. If you have suggestions and ideas to help us improve the HomeActions platform, we welcome your input. Please send your enhancement suggestions to us by filling out the form below. Use the “Type” drop-down menu and select “Enhancements.” Additionally, if you feel your concerns are not being adequately addressed, please do not hesitate to call Barry Friedman, our CEO, at 240-408-4002, ext. 100.
Getting Acquainted With HomeActions Version 4.0
Other than the sleek new look of your Dashboard, you can now access your menu navigation from the blue triple bar icon located in the upper-left corner. (Check out the example in the image here).
- Left Menu: Explore your newly reorganized navigation options
- Members (Database & List Management):
- When adding or editing a member, or updating in bulk via an upload list, you now have the ability to create and apply custom fields to members of your database
- You also now have the ability to add tags to your members
- You can now update members based on data in an uploaded spreadsheet in order to change or add information to your member records in bulk
- When uploading a new contact list, you’ll now be able to map your headers (meaning you can match column headers in a newly uploaded list to existing fields in your database)
- My Articles: There is a new overview of active, draft, inactive and expired custom articles in the upper-right of your My Articles screen
- Settings > Launch Profiles: You can now create and save multiple launch profile options
We know you’ll enjoy the exciting new updates to your HomeActions account! Please bear with us as we work toward updating all the instructions in our Support Center to accurately reflect the version 4.0 release. If you have any questions for us at this time, please feel free to call us at (240) 408-7002 or email our Support Team for help.
Monday through Friday
9:00 AM to 9:00 PM EST
Saturday and Sunday
9:00 AM to 2:00 PM
Call 240-408-4002 & Press 1 for Support
Monday through Friday
9:00 AM to 6:00 PM EST
Call 240-408-4002 & Press 3 for Billing
Support Team Leaders
Director of Customer Support
240-408-4002 opt. 1
Cary lives in Florida and is responsible for the management and training of the support team. She has extensive experience with the HomeActions system and is married to the HomeActions Vice President of Technology.
Customer Support Representative
240-408-4002 opt. 1
Barbara lives in Florida and is primarily the Director of First Impressions for HomeActions. She will probably be the first person you talk to and her job is to make sure your experience is smooth and your needs attended to. She is also married to the CEO, which doesn’t hurt when she’s working to get things done!
VP of Administration
240-408-4002 opt. 3
Bill lives in Maryland and is responsible for all administrative matters. This includes billings, refunds and cancellations. He also has the most knowledge about the system since he was with the predecessor company for 10 years prior to its sale. Bill is also the son-in-law of the CEO.
What You’re Saying About Us
We’re blushing! Thank you for your recent kudos. We appreciate it when you share your experiences. Do YOU have a Raving Fan Customer Support experience to report? Feel free to share by clicking here and filling out the form.
I would like compliment Flynn, the Customer Support Representative that assisted me this afternoon with exporting and uploading my contacts. She was exceptional. She was very patient, knowledgeable and even complimentary during the entire process. She was so cheerful that I think that I could hear her smile even through the telephone. At one point, our call was cut off. I was very happy when she returned my call after we lost connection. She made the entire event painless and even a little fun. Great Job! Please Thank Flynn for me!”Russell Hatterer
I just completed an almost two-hour conversation with Ron Afable, Customer Support Manager, and oh my goodness, he is fabulous! Ron is understandable, understanding, funny, and kind. He gave clear explanations of what was needed and reviewed what I needed to do to make sure my database was complete. He quickly and deftly navigated my MESS of a desktop and didn’t once judge my sloppiness. I am so thrilled with the first impression of this company, and I am hoping that it leads to better communication with my friends and clients. Thank you to HomeActions, to Mr. Friedman, to Kerry, and especially to Ron Afable. What a great team you have!”Nicole Gentry
I just can’t say enough about how great the Customer Support team is with HomeActions. Special thanks to Mary J. I had set the program up and literally forgot about it until I started to receive communications from our associates and prospective associates who appreciated receiving the newsletter. It is a great way to keep in touch and the support team is extremely responsive if you want to customize your communications. I highly recommend it.”Bill Bronstein
Let's Get Social
Do you want to get ideas, insights and suggestions on how to best use your HomeActions platform to maximize relationships with your contacts? Then our Facebook User Group is the group for you! We hope our Facebook group will be a useful forum for you to share best practices and get inspired by your peers.