Welcome To Our Support Center

The HomeActions Customer Support Center is designed to create “Raving Fans” and give you easy access to questions about the HomeActions platform. It has a significant amount of information to get you started and keep you running smoothly. If you have suggestions and ideas to help us improve the HomeActions platform, please send them to us by filling out the form below. Use the “Type” drop-down menu and select “Enhancements.” If you feel you are not being treated well, do not hesitate to call Barry Friedman, our CEO, at 240-408-4002, ext. 100.


Hot Tip!


Here’s how to use the content in your new Announcements & Greetings – OnTarget Templates category.

Access your NEW HomeActions Announcements & Greetings:

  • Log into your HomeActions Dashboard
  • (You can also call our Support Team at (240) 408-4002 and ask for help)
  • Use your gray menu on the left to access your Content options
  • Under Articles, click Article Library
  • On the right side of your Content Library screen, click the down arrow to the right of Category
  • Scroll to the bottom of your content categories until you reach the Announcements & Greetings – OnTarget Templates category
  • Select the sub-category that interests you
  • Choose a template you would like to use
  • You may choose the orange Clone and Edit Article option to customize one of these templates for use in your newsletter
  • Or you may choose the aqua Send as OnTarget Mailing option to send the template as an individual email blast message
  • You will need to make some small changes to customize your message before you launch it to your database
  • Click one of the options below for next steps

Click on the image above to expand and get a visual walk-through. Move on to next steps by clicking one of the options below.

Contact Information, Hours & Billing


Support Hours


Operating Hours:

Monday through Friday

9:00 AM to 9:00 PM EST

Saturday and Sunday

9:00 AM to 2:00 PM

Phone Number:

Call 240-408-4002 & Press 1 for Support


Billing


Billing Hours:

Monday through Friday

9:00 AM to 6:00 PM EST

Billing Issues:

Call 240-408-4002 & Press 3 for Billing

Support Team Leaders

Cary Johnson

Director of Customer Support
240-408-4002 opt. 1

Cary lives in Florida and is responsible for the management and training of the support team. She has extensive experience with the HomeActions system and is married to the HomeActions Vice President of Technology.

Barbara Friedman

Customer Support Representative
240-408-4002 opt. 1

Barbara lives in Florida and is primarily the Director of First Impressions for HomeActions. She will probably be the first person you talk to and her job is to make sure your experience is smooth and your needs attended to. She is also married to the CEO, which doesn’t hurt when she’s working to get things done!

Bill Garoni

VP of Administration
240-408-4002 opt. 3

Bill lives in Maryland and is responsible for all administrative matters. This includes billings, refunds and cancellations. He also has the most knowledge about the system since he was with the predecessor company for 10 years prior to its sale. Bill is also the son-in-law of the CEO.

What You’re Saying About Us

We’re blushing! Thank you for your recent kudos. We appreciate it when you share your experiences. Do YOU have a Raving Fan Customer Support experience to report? Feel free to share by clicking here and filling out the form.

I would like compliment Flynn, the Customer Support Representative that assisted me this afternoon with exporting and uploading my contacts. She was exceptional. She was very patient, knowledgeable and even complimentary during the entire process. She was so cheerful that I think that I could hear her smile even through the telephone. At one point, our call was cut off. I was very happy when she returned my call after we lost connection. She made the entire event painless and even a little fun. Great Job! Please Thank Flynn for me!”

Russell Hatterer

Broker Associate, GRI, AHWD, Coldwell Banker Residential Real Estate

I just completed an almost two-hour conversation with Ron Afable, Customer Support Manager, and oh my goodness, he is fabulous! Ron is understandable, understanding, funny, and kind. He gave clear explanations of what was needed and reviewed what I needed to do to make sure my database was complete. He quickly and deftly navigated my MESS of a desktop and didn’t once judge my sloppiness. I am so thrilled with the first impression of this company, and I am hoping that it leads to better communication with my friends and clients. Thank you to HomeActions, to Mr. Friedman, to Kerry, and especially to Ron Afable.  What a great team you have!”

Nicole Gentry

Realtor, Exit Realty Paramount

I just can’t say enough about how great the Customer Support team is with HomeActions. Special thanks to Mary J. I had set the program up and literally forgot about it until I started to receive communications from our associates and prospective associates who appreciated receiving the newsletter. It is a great way to keep in touch and the support team is extremely responsive if you want to customize your communications. I highly recommend it.”

Bill Bronstein

CRB, e-PRO, CAM, Managing Broker, Coldwell Banker West Palm Beach Intracoastal

Let's Get Social

Do you want to get ideas, insights and suggestions on how to best use your HomeActions platform to maximize relationships with your contacts? Then our Facebook User Group is the group for you! We hope our Facebook group will be a useful forum for you to share best practices and get inspired by your peers.

Join Our Facebook User Group