Client Survey Results


We are committed to creating value that increases the competitiveness of our customers through an integrated digital marketing solution and superior quality and services. As part of our ongoing efforts to provide the best possible service to our customers, we conduct regular, on-going customer satisfaction surveys known as Net Promoter Score (NPS).

Century 21

“I have been working with Home Actions for over a year. May was wonderful to work with and had great follow up on my requests. I think Home Actions could have a class on how to add listings, banner ads, and similar things so we could get better return. I am very happy with your service though and will recommend you to my colleagues!”
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Ebby Halliday Realtors

“I am so pleased with the HomeActions newsletter! I can point to transaction after transaction that has happened because my relevant newsletter went out twice a month, giving an easy prompt to reminding my contacts about what I do and how to reach me. I even recommend you to a colleague last week. HomeActions has been the single smartest decision I’ve made in real estate marketing in 32 years.”
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Re/Max Gold

“Quality newsletters with timely and interesting information for the specific audience. Support team has always been responsive whenever needed.”
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Keller Williams

“Such an easy way to keep in touch with your clients and actually see what they are interested in reading about. I’ve gotten lots of business with this simple tool!”
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Weichert

“It works! Keeps you in front of everyone with an email address. I promote HomeActions to all my office associates.”
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Coldwell Banker

“Informative content, good value, helpful customer service and a good way to keep my name in front of my sphere of influence on a continuous basis.”
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Re/Max Associates

“It keeps me top of mind for my buyers, sellers and sphere of influence. The information provided is interesting and provides a well rounded amount of info, regarding home ownership.”
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How Net Promoter Scoring Works


The NPS system goes beyond testing how satisfied a customer is with a company; it’s designed to test if someone likes our brand enough that they would recommend our services to others. In other words, the person isn’t merely “satisfied” with our company—by telling others about our brand, the person is effectively marketing our company’s services.

The Net Promoter Score system uses one basic question to measure customer loyalty:

“How likely is it that you would recommend our organization to a friend or colleague?”

Customers are asked to rate their likelihood of recommending HomeActions to a friend or colleague by using a 0-10 point scale. The number on the scale that a customer chooses is then classified into one of the categories: “Detractors,” “Passives,” and “Promoters.” Comments are also sought to identify specific issues that a customer likes or dislikes about our service. We then take immediate action to eliminate any problem areas.

Detractors

0 – 6

Passives

7 – 8

Promoters

9-10


Nearly Half Of Our Clients Who Responded To Our Survey Scored Us At A 9 Or 10


For those clients who fall within the “red zone” on our survey results, we proactively contact them to find out what we can do better. We are regularly seeking to improve our Net Promoter Score with all our clients.
Net Promoter Score (NPS)

Benefits of Net Promoter Scoring


Using the Net Promoter Score, HomeActions is held accountable for the level of service and the overall experience being delivered. By asking just one question, we open the doors up and get unbiased customer feedback that lets us know what our customers really think.

Measure, evaluate and build customer loyalty

Increase customer satisfaction

Create more customer advocates

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Get more customer feedback by closing the loop on customer likes and dislikes

Reduce customer churn

Drive revenue growth and boost customer lifetime value


As CEO of HomeActions LLC, I firmly believe that long-term customer satisfaction is the cornerstone of business success. We are committed to creating value that increases the competitiveness of our customers through an integrated digital marketing solution and superior quality and services.

As part of our ongoing efforts to provide the best possible service to our customers, we conduct regular, on-going customer satisfaction surveys known as Net Promoter Score (NPS). The NPS system goes beyond testing how satisfied a customer is with a company; it’s designed to test if someone likes our brand enough that they would recommend our services to others. In other words, the person isn’t merely “satisfied” with our company—by telling others about our brand, the person is effectively marketing our company’s services. The Net Promoter Score system uses one basic question to measure customer loyalty: “How likely is it that you would recommend our organization to a friend or colleague?” Barry Friedman

CEO, HomeActions LLC


This Is What Our Clients Have To Say About HomeActions



Berkshire Hathaway

Survey responses from our clients at Berkshire Hathaway Homeservices.

“I think HomeActions is a good way to stay in front of our clients with minimal work.” Berkshire Hathaway Home Services Alliance

Net Promoter Score: 10

“I think HomeActions is a good way to stay in front of our clients with minimal work.” Berkshire Hathaway Home Services Alliance

Net Promoter Score: 10

“Good articles, and helpful staff.” Berkshire Hathaway

Net Promoter Score: 10

“Consistent contact with my clients.” Berkshire Hathaway Home Services

Net Promoter Score: 10

“it brings me buyers & sellers!” Berkshire Hathaway Homeservices - Verani

Net Promoter Score: 10

“Good information, good pictures and localized where we need it.” Berkshire Hathaway Home Services

Net Promoter Score: 10

“unique marketing piece; part of essential top of mind awareness strategy.” Berkshire Hathaway Homeservices - Fox & Roach

Net Promoter Score: 10

“Everything is great!”

Berkshire Hathaway Home Services Alliance

Net Promoter Score: 10

“I like the option to put in my own articles.” Berkshire Hathaway Homeservices - Florida Realty

Net Promoter Score: 9

“It’s easy and helpful. I like the articles, my clients like it.”

Berkshire Hathaway Home Services

Net Promoter Score: 9


Century 21

Survey responses from our clients at Century 21.

“It is a real time saver to keep connecting with clients.” Century 21

Net Promoter Score: 10

“Customer service is excellent!” Century 21 North Shore

Net Promoter Score: 10

“It’s a good networking tool and it allows you to gauge the customer interaction.” Century 21

Net Promoter Score: 10

“It is a real time saver to keep connected with clients.” Century 21

Net Promoter Score: 10

“Great tool for keeping you front of mind to your clients.” Century 21 American Properties

Net Promoter Score: 10

“So easy to provide good content to my SOI and stay in front of them every month.” Century 21 Commonwealth

Net Promoter Score: 10

“So easy to provide good content to my SOI and stay in front of them every month.” Century 21 Commonwealth

Net Promoter Score: 10


Coldwell Banker

Survey responses from our clients at Coldwell Banker.

“Great articles.” Coldwell Banker

Net Promoter Score: 10

“The content has value to all, in homes, apartments or living with someone! Not focused on selling anything but helping.” Coldwell Banker

Net Promoter Score: 10

“Our clients have commented that the articles are very helpful.” Coldwell Banker Homestead Group

Net Promoter Score: 10

“The content has value to all, in homes, apartments or living with someone! Not focused on selling anything but helping.” Coldwell Banker

Net Promoter Score: 10

“Our clients have commented that the articles are very helpful.” Coldwell Banker Homestead Group

Net Promoter Score: 10

“It’s so easy to write a lead article each month and “touch” our contacts.” Coldwell Banker United

Net Promoter Score: 10

“The content has value to all, in homes, apartments or living with someone! Not focused on selling anything but helping.” Coldwell Banker

Net Promoter Score: 10

“You have the most fabulous, responsive and creative support staff!” Coldwell Banker

Net Promoter Score: 10

“I love it, its easy, affordable and my customers seem to really enjoy receiving the newsletters.” Coldwell Banker

Net Promoter Score: 10

“The information is helpful.” Coldwell Banker

Net Promoter Score: 10

“Already made my money back on a three year subscription.” Coldwell Banker Residential Brokerage

Net Promoter Score: 10

“Very little work required on my part. It’s a great email marketing tool.” CB United

Net Promoter Score: 10

“Love the articles…have heard from people I hadn’t talked to in a long time that are on my email list!” Coldwell Banker Florida

Net Promoter Score: 10

“Good articles- good client response.” Coldwell Banker

Net Promoter Score: 10

“It works! Keeps your clients in mind.” Coldwell Banker

Net Promoter Score: 10

“Something I know will get out to my clients, even when I forget about it. Keeps me in their minds.” Coldwell Banker Residential

Net Promoter Score: 10

“You do everything to keep my life less complicated.” Coldwell Banker Residential Brokerage

Net Promoter Score: 10

“easy to do. a no brainer. Support staff excellent.” Coldwell Banker

Net Promoter Score: 9

“must to have for keeping in touch with customers.” Coldwell Banker

Net Promoter Score: 9

“I do not have the time to do this so it it’s great time saver for me.” Coldwell Banker

Net Promoter Score: 9

“it is easy, articles are good, looks professional.” Coldwell Banker Residential Brokerage

Net Promoter Score: 9

“I feel that it is worth the money.” Coldwell Banker Residential Brokerage

Net Promoter Score: 9

“I like the newsletter content and the ability to change things in it. Getting the contacts in is pretty easy.” Coldwell Banker

Net Promoter Score: 9

“Great tool to keep in touch with your email database on a regular basis…easy to use and good support.” Coldwell Banker

Net Promoter Score: 9

“Automatic contact monthly with our clients!!” Coldwell Banker

Net Promoter Score: 9

“Automatic distribution of quality stories.” Coldwell Banker

Net Promoter Score: 9

“Lower price. More articles.” Coldwell Banker

Net Promoter Score: 9


Keller Williams

Survey responses from our clients at Keller Williams.

“Great touch! Love the reminders so I can personalize the newsletter if I want to.” Keller Williams Realty

Net Promoter Score: 10

“easy to use, great articles, well liked by client base.” Keller Williams

Net Promoter Score: 10

“Love the consistency, content and customer support.” Keller Williams Realty

Net Promoter Score: 10

“Good communication and reaching out.” Keller Williams Realty

Net Promoter Score: 10

“Good communication and reaching out.” Keller Williams Realty

Net Promoter Score: 10

“Easy to use, great articles, well liked by client base.” Keller Williams

Net Promoter Score: 10

“I like keeping contact with my clients.” Keller Williams Realty

Net Promoter Score: 10

“It is easy for me, professional, and keeps your name and face in front of potential customers.” Keller Williams Realty

Net Promoter Score: 9

“Easy , i can almost forget about it.” Keller Williams Realty

Net Promoter Score: 9

“It’s an easy touch to stay in touch with clients.” Keller Williams Realty

Net Promoter Score: 9

“Ease of use and quality of information.” Keller Williams Realty

Net Promoter Score: 9


Long & Foster

Survey responses from our clients at Long & Foster.

“the articles- people like them.” Coldwell Banker

Net Promoter Score: 10

“good information.” Long & Foster

Net Promoter Score: 10

“Good articles! Good feedback from clients!” Long & Foster Real Estate

Net Promoter Score: 10

“It is easy to use & keeps your prospects engaged.” Long & Foster

Net Promoter Score: 10

“I like the layout of the newsletter, its visually appealing and easy to read. And I like to see who’s reading what.” Long & Foster Real Estate Inc

Net Promoter Score: 9

“Quality information in each issue and eye catching layout.” Long & Foster

Net Promoter Score: 9


Re/Max

Re/Max

Survey responses from our clients at Re/Max.

“Quick Accurate Service!” RE/MAX Platinum Realty

Net Promoter Score: 10

“This has been a very good investment into my business. It allows me to stay in regular contact with past clients and future clients.” Re/Max

Net Promoter Score: 10

“Their team contacts me occasionally to assist me in updating my contacts.”

Re/Max Best Realty

Net Promoter Score: 10

“Variety of articles, frequency of potential touches.” Re/Max

Net Promoter Score: 9

“Regular contact, twice a month, with valuable content, sent automatically for us.” Re/Max Prestige

Net Promoter Score: 9


Weichert Realtors®

Survey responses from our clients at Weichert Realtors®.

“It can be hands on or it can work on it’s own. Either way is terrific.” Weichert Realtors®

Net Promoter Score: 10

“Very interesting, informative and timely articles.” Weichert Realtors®

Net Promoter Score: 10

“It has great articles and your customer service is non to beat.” Weichert Realtors®

Net Promoter Score: 10

“It can be hands on or it can work on it’s own. Either way is terrific.” Weichert Realtors®

Net Promoter Score: 10

“Ease of use, dependable.” Weichert Realtors®

Net Promoter Score: 9


Survey Responses From Other Real Estate Agents

“April in Customer support is extremely helpful and I enjoy a lot of the different articles.” Lang Realty

Net Promoter Score: 10

“Gets results. One newsletter and 2 leads so far.” Keyes Realtors

Net Promoter Score: 10

“Makes keeping in touch easier. My clients especially like the connection to local events.” Houlihan Lawrence

Net Promoter Score: 10

“They do what they say they will do, and more so!” Michael Saunders & Company

Net Promoter Score: 10

“Customer service is excellent.” Celi Group Realty

Net Promoter Score: 10

“Bi month contact and timely articles! I wish I had more time to update my articles! Great way to keep in contact!” W.C. & AN Miller

Net Promoter Score: 10

“easy to use platform.” Greensheet Media

Net Promoter Score: 10

“Makes keeping in touch easier. My clients especially like the connection to local events.” Houlihan Lawrence

Net Promoter Score: 10

“I love the content and look of the newsletter.” Atlanta Communities

Net Promoter Score: 10

“Great content and great way to reach out to clients.” Fonville Morisey Lochmere Sale

Net Promoter Score: 10

“Effective marketing you can customize.” JP and Associates Realtors

Net Promoter Score: 10

“Keeps people informed about home ownership without a push for buy buy buy and sell sell sell.” Anderson Real Estate Sales

Net Promoter Score: 10

“Gets results. One newsletter and 2 leads so far.” Keyes Realtors

Net Promoter Score: 10

“I like that they see my picture as soon as they open the email.” Semonin Realtors

Net Promoter Score: 10

“Very informative for readers and best way to keep in touch with clients.” ACB - All California Brokerage

Net Promoter Score: 10

“they do what they say they will do, and more so!” Michael Saunders & Company

Net Promoter Score: 10

“Easy to use, dependable, great customer service!” Dale Sorensen Real Estate

Net Promoter Score: 10

“Ease of set up.” Buy Sell Rent Realty, LLC

Net Promoter Score: 10

“I am very pleased.”

Sandy Jones Realty, LLC

Net Promoter Score: 10

“I’m very happy!” Elite Realty SWFL

Net Promoter Score: 10

“It would be great if newsletter could be converted into a printable version as well.” Hiltonhead Real Estate Partners

Net Promoter Score: 10

“Always very helpful and get things done in a timely manner.” The Partners Trust

Net Promoter Score: 9

“It’s easy to brand and include our own copy.” Global Property Systems

Net Promoter Score: 9

“Great way to contact clients without being too intrusive.” Avery Hess Realtors

Net Promoter Score: 9

“Great way to contact clients without being too intrusive.” Avery Hess Realtors

Net Promoter Score: 9

“Good content and simple platform, especially for a single agent or small team operation.” PHA Realty

Net Promoter Score: 9