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Verizon's FiOS TV Ranks Highest in the East Region in J.D. Power
and Associates' Customer Satisfaction Study
 
All-Digital FiOS TV Delivers a Home Entertainment Experience Cable Can't Match

Verizon's FiOS TV, the fastest-growing all-digital TV service in America, is outperforming the competition when it comes to customer service in the East, according to new research conducted by J.D. Power and Associates.

The revolutionary, new TV service has been ranked "Highest in Residential Television Service Satisfaction in the East Region," in J.D. Power and Associates 2008 Residential Television Service Satisfaction Study(SM).

The region includes Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia.

In the study, J.D. Power and Associates evaluated nine TV providers, a group that included cable TV companies, satellite providers and Verizon's FiOS TV.

The companies were rated on the following factors: overall satisfaction, performance and reliability, customer service, cost of service, billing, offerings and promotions.

Verizon's FiOS TV received five Power Circle Ratings -- the top rating -- in nearly all categories. The complete rankings are posted at JDPower.com, the market research firm's consumer-facing Web site.

"The results of this study underscore that FiOS delivers a home-entertainment experience that the competition can't match," said Marilyn O'Connell, Verizon's chief marketing officer. "Only Verizon delivers all-digital TV over the nation's leading all-fiber network, all the way to customers' doors. For customers, this means stunning picture-and-sound quality, more and more HD and video-on-demand choices, and innovative interactive features that go beyond the ordinary."

To See if you have access to Fiber Optic Services visit:  www.verizon.com/fiostv